Shipping Policy
Our Store Policy
Last updated: September 13, 2026
Thank you for shopping with Zonaya Moon. This policy explains how we ship and deliver your order.
1. Processing Times
• Orders ship from Everett, Washington.
• Processing time: 2–3 business days after payment.
• We don’t process or ship on weekends or U.S. holidays.
2. Where We Ship
• Within the United States (all 50 states, unless noted at checkout).
• Internationally to selected countries shown at checkout.
3. Delivery Times
• U.S. orders: 3–5 business days.
• International orders: 10–15 business days.
Shipping Rates & Tracking
4. Shipping Rates
• Shipping costs are shown at checkout.
• Rates depend on your address, order weight/size, and shipping method.
5. Order Tracking
• When your order ships, we email you a tracking link (if available for your method).
• Use the link to follow your package.
6. Incorrect Addresses & Undeliverable Packages
• Please check your shipping address carefully at checkout.
• We aren’t responsible for orders sent to an incorrect or incomplete address you provide.
• If a package is returned to us, we can: reship it after you pay extra shipping, or refund the product price only.
Issues, Returns & Customs Details
7. Lost, Damaged, or Stolen Packages
Orders are in carrier care once handed over. For delivery issues, contact the carrier. Email hello@zonayamoon.com within 14 days for damages.
8. International Duties
Customers handle all customs fees.
9. Changes
Email us quickly to cancel.
10. Contact Us
hello@zonayamoon.com