Refund & Exchange Policy
Last updated: September 13th, 2026
Thank you for shopping with Zonaya Moon. This policy explains when and how you can request a refund or exchange.
1. Eligibility
• You can request a refund or exchange within 30 days of delivery.
• Items must be unused, in their original condition, and (if possible) in the original packaging.
• We do not have any “final sale” items at this time.
2. Refunds
• If your refund is approved, we’ll issue it to your original payment method.
• Depending on your bank or provider, it may take a few business days for the refund to appear.
3. Exchanges
• If you’d like a different item, size, or color, you can request an exchange within 30 days of delivery.
• If the requested item is unavailable, we may offer a refund instead.
4. Return Shipping Costs
• In most cases, we cover return shipping costs.
• We’ll let you know if your situation is an exception before you send anything back.
• We may provide a prepaid return label or reimburse reasonable return shipping costs.
5. Damaged or Incorrect Items
• If your order arrives damaged or incorrect, email us within 30 days of delivery.
• Please include your order number and clear photos of the item and packaging.
• We’ll work with you on a replacement, exchange, or refund.
6. How to Start a Return or Exchange
1) Email us at hello@zonayamoon.com.
2) Include your order number, the item(s) you want to return or exchange, and the reason.
3) We’ll reply with next steps and, when applicable, return shipping details.
7. Non-Refundable Items & Situations
• Original shipping fees (if any) are non‑refundable once an order has shipped.
• We may decline a refund or exchange if items are returned used, damaged (not due to shipping), or outside the 30‑day window.
8. Contact Us
• Questions about this policy or your order? Email us at hello@zonayamoon.com.
• Zonaya Moon, Everett, Washington, USA.